Salon re-opening

28th June 2020

I hope that you remained well since my last update and I am again pleased to report that myself and all my staff have.

The exciting news as you may already be aware is that I am making preparations to re-open the salon at 9am on Saturday 4th July.

Even before lockdown I was very vigilant to ensure measures were in place to create the safest possible environment for both you and my staff. As a result of events over the past 13 weeks these measures have been increased further to make the salon even safer. You will notice that a few things have changed following a full risk assessment taking all government guidance into account.

All staff will spend 3 days leading up to the opening being fully trained on how the salon will operate safely so that they can guide your journey on the day of your appointment. It is very important to me that you should feel safe, confident and enjoy you time with us. 

All appointments are time critical to ensure a smooth running and I respectfully request you arrive as near to your start time as possible avoiding being early or late. This will help us manage waiting areas where social distancing space is limited. 

What to expect when you arrive:

1.The front door will be left open wherever possible for ventilation and removing a point of contact.

2. Angela or Ashleigh will greet you at reception. wherever possible please avoid bringing coats, sometimes this will of course be unavoidable and in this instance you will be asked to put your coat on a hanger and a disposable cover will be supplied before hanging up. They will ask you the following questions:

  1. Have you, or anyone in your household, had a COVID-19 positive diagnosis?
  2. Are you, or anyone in your household, currently or have recently been suffering from;
  1. a high temperature or fever?
  2. a new continuous cough?
  3. shortness of breath?
  4. loss of taste or smell?
  1. Did you receive a letter from the government advising you to remain home or stay shielded?
  2. Do you have any reason to believe you may be of increased risk from COVID-19?

If the answer is yes to any of these questions either now or on your arrival you will be asked to re-schedule your appointment.

If you do feel that you are a more vulnerable person then please let us know as we may look at opening at a time that will provide an extra shielded service.

Your temperature will be taken with a non-contact thermometer and recorded on your records.

You will then be asked to wash your hands in the downstairs vanity room. Cloth hand towels have been temporarily replaced with disposable paper towels.

3. There will only be 2 waiting seats in reception instead of 4 and they will be separated by a screen. Wherever possible you will be taken straight to your stylist or technician who will be wearing a compulsory visor. They will help you on with your gown from behind. The wearing of masks for staff is not compulsory but some may choose to wear them. 

4. The arrangement of seating will be side by side throughout the salon with separating dividing screens in place. They are not a requirement as all sections are 2 meters apart but add another level of piece of mind. They are due to arrive this week but may not be installed in time for opening.

The rest of your visit should be very similar to the one you are used to although some things will be temporarily absent, these will include:

a) Drinks will not be provided (water in disposable cups will be available) and you are welcome to bring takeaway drinks with you.

b) Ipad information screens have been removed.

c) Magazines and newspapers have been removed.

I have had more sanitiser stations installed and a one way system on staircases will be in operation to eliminate pinch points throughout the salon.

The toilets on all levels will be available for use and there will be information in each explaining how to use safely.

This email will also be available on the salon website should you wish to refer to it at at later date.

Due to the closure some people will be out of their patch test validity as they only last 6 months. If you have a colour appointment booked and you need a patch test you will receive a phone call to arrange for this to take place at least 48 hours before your service. If we are unable to contact you and you don’t have the test done we will unfortunately have to re-schedule your appointment.

As you may have noticed on the website the price list has been updated. It was due to change on 1st May while we were closed. The prices have remained un-changed for the past 4 years and have increased slightly across the board.

I’m sorry for such a long update but I really want nothing more than for you to enjoy your salon experience without worry and I hope this has provided a snapshot of what to expect.

I really cannot wait to welcome you back to the salon.

Kindest regards